Privacy Policy

This Privacy Policy explains the policies of Galeneo Health S.L. regarding the collection and use of the information we collect when you access www.galeneo.com/en (the "Service"). This Privacy Policy describes your privacy rights and how you are protected under privacy laws.

By using our Service, you are giving your consent for us to collect and use your information in accordance with this Privacy Policy. Please do not access or use our Service if you do not consent to the collection and use of your information as described in this Privacy Policy. This Privacy Policy complies with the General Data Protection Regulation (GDPR) and applicable Spanish legislation.

Galeneo Health S.L. is authorized to modify this Privacy Policy at any time. This may occur without prior notice.

Galeneo Health S.L. will post the revised Privacy Policy on the www.galeneo.com/en website.

Data Controller

Identity: Galeneo Health S.L. Tax ID (NIF/CIF): B01917970 Address: Av. del Ventisquero de la Condesa, 16, Local 1, 28035 Madrid Email: privacy@galeneo.com Phone: +34 91 901 45 87 Website: www.galeneo.com/en

Collection and Use of Your Personal Information

Information We Collect

When using our Service, you will be prompted to provide us with personal information to contact or identify you. www.galeneo.com/en collects the following information:

Identification and Contact Data:

  • Full name
  • Email address
  • Phone number
  • Postal address [when necessary for service provision]

Usage Data

  • IP address of devices accessing the website
  • Web page requests
  • Referring web pages
  • Search engine used to access the site
  • Date and time of access

How We Collect Your Information

www.galeneo.com/en collects and receives information from you in the following manner:

  • When you fill out a registration form or submit your personal information.
  • When you interact with our Service.

Data Retention Periods

The retention periods for your personal data vary depending on the purpose of processing and applicable legal obligations.

You can request more information about this assessment by contacting privacy@galeneo.com

How We Use Your Information

www.galeneo.com/en uses your information in accordance with the legal bases described above for the following purposes.

  • Healthcare service provision and maintenance: Providing home medical services (nursing, physiotherapy, caregivers, etc.), coordinating healthcare professionals, managing appointments and treatment follow-up.
  • Contractual and administrative management: Managing the contractual relationship, issuing quotes and invoices, payment processing.
  • Service improvement: Analyzing data to identify usage trends, evaluate service effectiveness, and improve quality of care.
  • Service-related communications: Contacting you by email, phone, SMS, or other communication means for updates about your service, appointments, treatment changes, or important security information.
  • Marketing and promotion (with your consent): Sending news, general information, special offers, new services, and events. You can withdraw your consent at any time.
  • Targeted advertising (with your consent): Improving advertising strategies relevant to your specific interests.
  • Web analytics: Tracking and analyzing website traffic to improve user experience.
  • Legal compliance: Complying with applicable legal, tax, and healthcare obligations.
  • Testimonials collection: If you voluntarily share a testimonial or review about your experience, it may be published on the website (with your prior consent).

Processing of Health Data (Special Category of Data - Art. 9 GDPR)

As a provider of home healthcare services, Galeneo Health S.L. processes health-related information classified as "special category of data" under Art. 9 of the GDPR. This type of data requires additional protections and specific legal bases.

Types of Health Data Processed

In the context of providing our services, we process the following health data:

  • Medical conditions and diagnoses: Information about diseases, pathologies, or health conditions requiring care.
  • Treatment and care requirements: Care plans, medical protocols, specific assistance needs.
  • Medication information: Prescriptions, administration guidelines, pharmacological treatments.
  • Relevant medical history: Medical background necessary for safe service provision.
  • Allergies and intolerances: Critical information for patient safety.
  • Medical reports and diagnostic tests: When provided by the patient or prescribing physicians.
  • Functional assessments: Evaluations of mobility, autonomy, cognitive abilities, etc.

Additional Protections for Health Data

Galeneo Health S.L. implements enhanced technical and organizational security measures to protect your health data, including:

  • Data encryption: We encrypt personal data in transit using the HTTPS protocol with TLS (Transport Layer Security), which guarantees security and confidentiality during transmission between your device and our servers. We also apply encryption at the database level to protect information stored at rest, using advanced encryption standards such as AES-256.
  • Strict access control: Only authorized healthcare personnel directly involved in your care have access to your health data, under the "need to know" principle.
  • Professional secrecy: All healthcare professionals are bound by professional secrecy in accordance with Art. 7 of Law 41/2002 and the regulations of their professional associations.
  • Specific training: All staff receive specific training on health data protection and confidentiality.
  • Data segregation: Health data is stored separately with differentiated access controls.

Sharing of Health Data

Your health data will only be shared in the following circumstances:

  • With healthcare professionals: For coordination of your medical care among different professionals on our team involved in your care.
  • With healthcare centers or prescribers: When necessary for continuity of care and coordination with your referring physician, hospital, or clinic (always with your knowledge and, when legally required, your consent).
  • With designated family members or caregivers: Only when you have expressly authorized such communication.
  • By legal obligation: When there is a legal obligation to communicate to health or judicial authorities.

How We Share Your Information

Galeneo Health S.L. will share your information (excluding health data, which is governed by the previous section), when applicable, in the following situations:

  • With your consent: Galeneo Health S.L. will share your information for any purpose with your explicit consent.

Third-Party Sharing

Any third party we share your information with must disclose the purpose for which they intend to use your information. They must retain your information only for the duration disclosed when requesting or receiving said information. The third-party service provider must not collect, sell, or use your personal information except as necessary to perform the specified purpose.

Your information may be shared with a third party for reasons including:

  • Analytics information. Your information may be shared with online analytics tools to track and analyze website traffic.
  • Improving targeted advertising campaigns. Galeneo Health S.L. partners with third-party service providers to improve targeted advertising campaigns.

If you choose to provide such information during registration, you are giving Galeneo Health S.L. permission to use, share, and store that information in accordance with this Privacy Policy.

Your information may be disclosed for additional reasons, including:

  • Complying with applicable laws, regulations, or court orders.
  • Responding to claims that your use of our Service violates third-party rights.
  • Enforcing agreements you make with us, including this Privacy Policy.

Security

Contact Us

If you have any questions about this Privacy Policy, the processing of your personal data, or wish to exercise your rights, you can contact us through the following methods:

Galeneo Health S.L.

We will respond to your inquiries as soon as possible and, in any case, within one month of receiving your request.

Last updated: November 2025