Quality Assurance & Patient Experience

At Galeneo we are looking for someone who wants a key challenge: to build and consolidate a Quality Assurance and Patient Experience model that places quality of care and patient experience at the center of care.

We are looking for a senior, analytical profile strongly oriented to continuous improvement, able to connect the reality of care with data, processes and the voice of the patient.

What will your mission be?

Design, implement and evolve the quality, safety and patient experience model, ensuring that excellence in care is measurable, consistent and sustainable.

Responsibilities:

• Lead the Quality Assurance and Patient Experience strategy, guaranteeing homogeneous quality standards, regulatory compliance and an excellent, consistent experience across the entire patient journey.

• Participate in and coordinate external evaluation, accreditation and certification processes.

• Drive awareness, training and development actions for a culture of quality.

• Identify deviations and propose quality improvement actions.

• Analyze experience indicators (complaints, thanks, suggestions, surveys, NPS) and prepare follow-up reports.

Essential requirements:

• University degree (bachelor's or higher).

• Postgraduate training in patient experience, quality or healthcare management is valued.

• 3-5 years of experience in user/patient care, preferably in the healthcare sector.

• User-level Office skills and knowledge of specific management applications.

• Knowledge of the healthcare sector and experience measurement systems (NPS, surveys, complaints).

• Knowledge of quality models (ISO, JCI) is valued.

• Analytical skills and indicator tracking.

• English proficiency is valued.

Our essential requirements have been defined to guarantee quality care. We appreciate your interest in being part of Galeneo Health.